The general data protection policy
DATA PROTECTION POLICY
ALTERNETIS attaches great importance to the protection and confidentiality of the privacy of its customers and contacts, and more particularly of their personal data.
In this context, this Privacy Policy will allow you to understand what personal data we collect and what we do with it, and how you can protect your privacy as part of the services we provide.
This Policy may be amended, supplemented, deleted or updated; however, we will always process your Personal Information in accordance with the Policy in force at the time of its collection.
Our objective is to regularly share with you on this page any changes to this Policy, so that you are always fully informed of the categories of information we collect, how we use it, and the circumstances under which it can be communicated.
DATA CONFIDENTIALITY SAFEGUARDS
The term « personal data », as used in this Policy, refers to information such as your names, date of birth, email address or telephone number, which allows you to identify yourself.
We will generally process your personal data according to the procedure described in this Policy. We reserve the right to carry out additional processing that would be required by law, or in the context of a criminal investigation, in particular.
The following sections explain how to collect your personal data.
USE OF PERSONAL DATA
As part of our relationship, ALTERNETIS collects the following data categories:
– identification data: surname, first name, postal and e-mail address, telephone number, customer number, etc.
– Invoicing and/or payment data: bank details, means of payment, invoices, etc.
– usage data: subscribed services, products used, consumption, communications, etc.
– Customer relationship tracking data: requests for assistance, interests, correspondence with the customer, etc.
This data is retained during the period of provision of the services and/or communications that bind us.
According to the regulations in force, your personal data allows us to provide you with products or services, to charge you for the products and services requested, to offer you products and services that may be of interest to you or to communicate with you for other purposes that are obvious in the circumstances and on which we inform you when we collect your personal data.
NON-COMMUNICATION OF PERSONAL DATA
Your personal data will never be sold, shared or communicated to third parties, except as provided in this Policy. However, we may be required to disclose your personal data to other affiliates of ALTERNETIS, which agree to process them in accordance with this Policy.
These transfers are carried out under agreements whereby these companies have committed themselves to respecting the level of protection of personal data offered by European legislation or in accordance with other mechanisms recognised by the legislation in force.
Your personal data may also be communicated to third parties acting for us or our account as part of a specific processing in accordance with the purposes for which they were originally collected, or may be legally processed, according to the local regulations in force, in the context of activities such as the provision of services, evaluation of the usefulness of this site, marketing and marketing product, data management or technical support.
These third parties have contractually undertaken to use your personal data only for the purposes agreed upon, and not to sell or disclose it to other third parties unless required by law, or if we explicitly authorize it, or if a provision to that effect is made in this Policy.
The personal data we collect may also be disclosed to a third party if the activity of all or part of this website and the associated customer data are sold, transferred or transferred, in which case we will require the purchaser or assignee to process the said personal data in accordance with this Policy.
In addition, personal data may be disclosed to a third party if we are obliged to do so under a law or a current regulatory provision, a court order or government regulation, or if such disclosure is necessary in the context of an investigation, or criminal proceedings, within the national territory or abroad.
RIGHTS OF ACCESS, RECTIFICATION AND OBJECTION
Every time we process Personal Data, we take all reasonable steps to ensure that your data is accurate and relevant in accordance with the purposes for which we collect it.
You have a right of access and a right to object to the processing of your personal data for legitimate reasons, that is, if such processing is not reasonably necessary for the pursuit of our legitimate interest as described in this Policy, or for the observance of the law.
In the case of prospecting, including by electronic means, we will provide you with the means to object to receiving or consenting to information, in accordance with the law.
In this case, please indicate the name of the website on which you have provided your information, as well as those you would like us to correct, update or delete, by identifying you in a precise way. Requests for deletion of personal data will be subject to the obligations imposed on us by law, particularly with regard to the preservation or archiving of documents.
If you would like to know how we use your personal data, or to object to the processing of your personal data, please send a mail to the following postal address: contact@alternetis.fr
SECURITY AND CONFIDENTIALITY
To ensure the security and confidentiality of the Personal Data we collect online, we use networks protected by standard devices such as firewalls and passwords.
When processing your Personal Data, we take all reasonable measures to protect them from loss, misuse, unauthorized access, disclosure, alteration or destruction.
HOW TO CONTACT US
If you have any questions or complaints about our compliance with this Privacy Policy, or if you wish to provide us with recommendations or comments to improve its quality, please contact us by email at the following address: contact@alternetis.fr
This data protection policy shall apply to 8/06/2017.
The ALTERNETIS team